In Bangladesh, eGovernance is vital not only for establishing a democratic and
transparent government but also for fighting against poverty and acting as a crosscutting
enabler for interventions geared towards attainment of all of the millennium
goals. It is also necessary for ensuring government accountability, decentralization
and providing effective and efficient service delivery to citizens. If bidirectional
information flow between citizens and government is effectively established,
eGovernance provides the power of consensus building within a society, thus
providing a voice for the poor and disadvantaged groups to contribute to policy
building and implementation.
Globally, information and communication technologies (ICTs) have emerged as
a way to address some of the issues of non-transparency in administration,
inefficiency in service delivery and absence of wider public participation in policy
making. Indeed, ICTs such as mobile phones, TV and radio which are already in
the hands of millions, and computers and internet, the spread of which is
increasing rapidly, are ensuring citizen’s right to information, and bringing
unprecedented efficiency, transparency and accountability to the government
administration in all developing countries, Bangladesh being no exception.
The Government of Bangladesh has found ICTs as a cost-effective way to
bring changes to administrative automation and public service delivery. In this
country, mobile based utility bill payment system, phone and web-assisted
communication to ascertain market prices, computer-assisted primary teacher
recruitment, emergence of telemedicine, TV and radio call-in policy debates are but
a few demonstrations in Bangladesh of the ways that ICTs have started to change
how service delivery happens in the country, how the government machinery
makes decisions and how citizens participate in policy making. The government
offices are also increasingly using computers, e-mails, audio and video conferencing
to increase their administrative efficiency and reduce associated costs. ICTs are
thus being positioned as a non-threatening way to provoke reform in the
government and many service delivery sectors.
transparent government but also for fighting against poverty and acting as a crosscutting
enabler for interventions geared towards attainment of all of the millennium
goals. It is also necessary for ensuring government accountability, decentralization
and providing effective and efficient service delivery to citizens. If bidirectional
information flow between citizens and government is effectively established,
eGovernance provides the power of consensus building within a society, thus
providing a voice for the poor and disadvantaged groups to contribute to policy
building and implementation.
Globally, information and communication technologies (ICTs) have emerged as
a way to address some of the issues of non-transparency in administration,
inefficiency in service delivery and absence of wider public participation in policy
making. Indeed, ICTs such as mobile phones, TV and radio which are already in
the hands of millions, and computers and internet, the spread of which is
increasing rapidly, are ensuring citizen’s right to information, and bringing
unprecedented efficiency, transparency and accountability to the government
administration in all developing countries, Bangladesh being no exception.
The Government of Bangladesh has found ICTs as a cost-effective way to
bring changes to administrative automation and public service delivery. In this
country, mobile based utility bill payment system, phone and web-assisted
communication to ascertain market prices, computer-assisted primary teacher
recruitment, emergence of telemedicine, TV and radio call-in policy debates are but
a few demonstrations in Bangladesh of the ways that ICTs have started to change
how service delivery happens in the country, how the government machinery
makes decisions and how citizens participate in policy making. The government
offices are also increasingly using computers, e-mails, audio and video conferencing
to increase their administrative efficiency and reduce associated costs. ICTs are
thus being positioned as a non-threatening way to provoke reform in the
government and many service delivery sectors.
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