Since PPPs promise a fast track (and a more effective and efficient one) to the implementation of e-
Government projects, this study briefly tries to provide some direction for the government and private sector
with regards to the services which are most apposite for PPP-based implementation models. Through a
relatively simple and non-exhaustive methodology, this study prioritizes a few citizen-centric government
services with high potential for PPPs, and suggests feasible PPP models for these e-services.
For this exercise, the first 80 government services for citizens were listed, and rated on the basis of the
following criteria [service list is given in Appendix 2]:
1. Degree of Corruption (High/Not High)
2. Security and privacy concerns (High/Medium/Low)
3. Degree of hassle faced by public (High/Medium/Low)
4. Annual Frequency of Use (Less than once/Once/Several times/Monthly/More than 12 times)
5. Portion of total citizens who use the service (High/Medium/Low)
6. Revenue generation source (Citizens/Govt./3rd party)
7. Revenue Generation opportunity/ Volume of transaction (High/Medium/Low)
8. Possibility of Cost savings (High/Medium/Low)
9. Existence of PPP model from other countries
The services were then shortlisted to 30 services on the basis of these characteristics, keeping those most
amenable for PPPs (e.g. high possibility of revenue generation or cost savings, low corruption, no security or
privacy concerns, etc.).Finally, in order to produce cost effective bundles of services, certain flexibility was
kept in bringing together those services which could be delivered by simple partnerships between public and
private partners. This resulted in 5 bundles:
1. Utility services (utility bills, line connection and complain management)
2. Transport (bus-train tickets, vehicle registration, licensing, renewals, collection of fees and taxes,
etc.)
3. Security and Civil services (general diary, case filing and status checking, immigration support, car
tickets, etc.)
4. Educational services (online registrations, applications and admissions, certificate requests,
information for higher education, e-learning, etc.)
5. Land records digitization& management
These bundles are possibly the 'low hanging fruits', i.e. services which have the highest potential for successful
and sustainable implementation of PPPs, and have highest value addition in terms of citizen services
improvement. Models can thereby be created which can be replicable in other sectors. In the following table,
the bundles along with their unit services, the responsible public entities and ministries, and potential private
partners and possible PPP models are summarized. [Appendix 4 discusses the modes of possible partnership in
greater detail.]
Government projects, this study briefly tries to provide some direction for the government and private sector
with regards to the services which are most apposite for PPP-based implementation models. Through a
relatively simple and non-exhaustive methodology, this study prioritizes a few citizen-centric government
services with high potential for PPPs, and suggests feasible PPP models for these e-services.
For this exercise, the first 80 government services for citizens were listed, and rated on the basis of the
following criteria [service list is given in Appendix 2]:
1. Degree of Corruption (High/Not High)
2. Security and privacy concerns (High/Medium/Low)
3. Degree of hassle faced by public (High/Medium/Low)
4. Annual Frequency of Use (Less than once/Once/Several times/Monthly/More than 12 times)
5. Portion of total citizens who use the service (High/Medium/Low)
6. Revenue generation source (Citizens/Govt./3rd party)
7. Revenue Generation opportunity/ Volume of transaction (High/Medium/Low)
8. Possibility of Cost savings (High/Medium/Low)
9. Existence of PPP model from other countries
The services were then shortlisted to 30 services on the basis of these characteristics, keeping those most
amenable for PPPs (e.g. high possibility of revenue generation or cost savings, low corruption, no security or
privacy concerns, etc.).Finally, in order to produce cost effective bundles of services, certain flexibility was
kept in bringing together those services which could be delivered by simple partnerships between public and
private partners. This resulted in 5 bundles:
1. Utility services (utility bills, line connection and complain management)
2. Transport (bus-train tickets, vehicle registration, licensing, renewals, collection of fees and taxes,
etc.)
3. Security and Civil services (general diary, case filing and status checking, immigration support, car
tickets, etc.)
4. Educational services (online registrations, applications and admissions, certificate requests,
information for higher education, e-learning, etc.)
5. Land records digitization& management
These bundles are possibly the 'low hanging fruits', i.e. services which have the highest potential for successful
and sustainable implementation of PPPs, and have highest value addition in terms of citizen services
improvement. Models can thereby be created which can be replicable in other sectors. In the following table,
the bundles along with their unit services, the responsible public entities and ministries, and potential private
partners and possible PPP models are summarized. [Appendix 4 discusses the modes of possible partnership in
greater detail.]
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