The government has made some progress over the last few years with respect to developing capacity for
e-Government, but there is still scope for significant improvement. The government's capacity can be broadly
categorized along the following four main themes:
1) Infrastructure
2) Human Resource Readiness
3) Administrative Structure
4) Policy and Regulatory Framework
This section analyzes the government's readiness and capacity in each of the above themes .
2.3. Government's Capacity for e-Government
9
2.3.1. Infrastructure
2.3.2. Human Resource Readiness
The government's ICT infrastructure at the Ministry/ Division level has significantly improved over the years
with officers above Joint Secretary level generally having access to individual PCs in their rooms. However,
government offices below that level often have shortage of computers. A 2008 study by SICT found that 24% of
the Departments, Corporations and Commissions have no PCs in their offices.
Many government offices often lack relevant personnel or enough funds for maintenance. Often, government
offices are provided with computers from different donor-funded projects but have no internal budget for
maintenance - it is not an uncommon scenario at government offices for broken computers with simple
problems to be left unrepaired. Most government offices, which have funds, outsource maintenance to
private firms.
The offices at the Ministry/ Division level generally all have Internet access shared over LAN. Internet
connectivity at lower levels is sporadic. There is no government wide network yet in place - so government
offices have to rely on Internet to relay data and messages
categorized along the following four main themes:
1) Infrastructure
2) Human Resource Readiness
3) Administrative Structure
4) Policy and Regulatory Framework
This section analyzes the government's readiness and capacity in each of the above themes .
2.3. Government's Capacity for e-Government
9
2.3.1. Infrastructure
2.3.2. Human Resource Readiness
The government's ICT infrastructure at the Ministry/ Division level has significantly improved over the years
with officers above Joint Secretary level generally having access to individual PCs in their rooms. However,
government offices below that level often have shortage of computers. A 2008 study by SICT found that 24% of
the Departments, Corporations and Commissions have no PCs in their offices.
Many government offices often lack relevant personnel or enough funds for maintenance. Often, government
offices are provided with computers from different donor-funded projects but have no internal budget for
maintenance - it is not an uncommon scenario at government offices for broken computers with simple
problems to be left unrepaired. Most government offices, which have funds, outsource maintenance to
private firms.
The offices at the Ministry/ Division level generally all have Internet access shared over LAN. Internet
connectivity at lower levels is sporadic. There is no government wide network yet in place - so government
offices have to rely on Internet to relay data and messages
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